🔑General FAQ

We have outlined some of the frequently asked questions from our gamer community to help you get the information you need.

Top Questions

How can i submit customer support request for an offerwall ad ?

1. Open the app where you first engaged with the offer and choose AdBreakMedia Offerwall

2. Click on the three menu lines in the top right corner sometimes called the hamburger menu

3. Tap on the Reward Status Option on the right and you will see 3 headings: clicked, rewarded, rejected. Tap on each till you see the offer you took part in listed.

4. Please click on the Report button located in the right corner of the desired offer ad. You can only report after 3 hours from the time you clicked on it. This is because in some rare cases, advertisers may take some time to credit your rewards.

5. Fill the form with your email and submit along with offer completion proof such as screenshots

I completed a offer and didn't get my rewards!

Oh, no, that doesn’t sound right! Let’s look at typical reasons your offer might not show up as completed:

Not all rewards are instantaneous.

Some ad offers provide immediate rewards in your currency account, but this isn't always the case. The process of your reward reaching your currency account can involve various entities such as the advertiser, their measurement service, AdBreakmedia, your device, and the game publisher. These steps may not always occur in real-time. For instance, advertisers might choose to send all offer completions data to AdBreakmedia as a group instead of individually as users complete the offers. If you haven't received your reward after completing the offer, please submit a ticket, and we will investigate the matter.

Did you use the Adbreakmedia promotional link from the ad offer?

Please make sure to use the link provided in the offer. If you used a different link or independently visited the advertiser's website or an app download site, the advertiser will not credit you for completing the offer through the AdBreakMedia promo link. Consequently, we won't be able to credit you either. Advertisers typically run the same ad campaign across multiple channels and ad networks. When a user interacts with the campaign, only one of the channels or ad networks will receive credit.

Did you open the new app and immediately quit, or exit, or shut off your device?

If you did, then you probably won’t get credited. The new app has to be open and running on your device, with a live online connection, for at least two minutes. Otherwise, it may not register in the advertiser’s system.

Did you reset your advertising ID, or enable “limit ad tracking,” mid-offer?

Oops! If you reset your advertising ID after clicking on the ad offer but before completing the remaining steps, there's a possibility that you won't receive credit for completing the offer. This happens because the advertiser may perceive it as a different device since the first step, which is viewing the ad, is associated with your device ID. If you reset your advertising ID and proceed to complete the offer, the advertiser's system will recognize your new device ID as the one that completed the ad offer, resulting in no credit. If this has occurred, please make sure to inform our Customer Support team, and we will work towards resolving the issue.

It's important to note that repeatedly resetting your advertising ID is a violation of AdBreakmedia's policy. Some users attempt to do this to gain repeated access to a one-time offer, but it is not permitted.

Did you get a new device?

Regrettably, the majority of app publishers do not permit the transfer of in-app progress for an offer. This means that if you started an offer on one device and wish to continue it on a new device, you will not be able to transfer your progress. Therefore, please ensure that you complete the offer using your original device.

Did you take too long to complete the ad offer?

Most offers must be completed within 7-14 days from when you click on the offer.

Did you break the rules?

Individuals who violate the rules will not receive credit for currency and may face consequences such as temporary suspension or permanent ban. Here are a few examples of rule violations:

1. Utilizing VPNs to access ad offers that you are not eligible for, whether due to geographical restrictions or other limitations.

2. Submitting fabricated or false "proof" in an attempt to deceive.

3. Repeatedly resetting your device identifier to bypass eligibility restrictions for ad offers, such as those exclusively available to new subscribers.

4. "Spamming" our customer support team by continuously submitting multiple tickets for the same issue.

5. Engaging in abusive behavior towards our customer support team or violating our User Terms of Service in any other way.

Please note that engaging in any of these activities goes against our policies and may result in the aforementioned penalties.

What about Phone or Email Support ?

Currently, we do not offer the option to submit support requests through phone or email channels. Any support requests sent via phone or email will not be handled or processed. For instance, if you send an email regarding a "missing currency" issue to an AdBreakMedia email address designated for a different purpose, an automated response will be generated, redirecting you to follow the standard support process. We kindly request you to use the designated support channels for assistance.

For more information on how to submit a support request, please visit this page.

Note : If you have recently reached out to us, we kindly ask for your patience for up to one week. Our customer support team is dedicated to responding to your inquiry as quickly as possible. However, in some rare cases, it may take additional time to provide a thorough and satisfactory response. We appreciate your understanding and assure you that we are working diligently to address your concerns.