⚙️Terms Of Service

For Users of AdBreakmedia Customer Support and AdBreakmedia Apps

Instructions and Acceptance

Welcome to AdBreakmedia! These AdBreakmedia User Terms Of Service govern your access to and use of the services we offer directly to end users, including our presentation of advertising offers and our customer support (collectively, “Services”). Together with our Privacy Policy, which describes our data collection and use practices, these User Terms Of Service form the agreement between you and AdBreakmedia relating to your access to and use of our Services (“Agreement”), effective as of the date you accept the User Terms Of Service.

THESE AdBreakmedia USER TERMS OF SERVICE CONTAIN A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER. By accepting these User Terms Of Service, you agree to arbitration under the arbitration terms below, and waive your right to pursue a class action or to have your dispute decided by a jury. See “Dispute Resolution, Agreement to Arbitrate, Class Action Waiver, and Jury Trial Waiver” below for details.

You are responsible for reviewing the documents that make up the Agreement before clicking to accept the User Terms Of Service. By clicking to accept the User Terms Of Service (for example, as part of submitting a support request), you agree to be bound by the Agreement and, if you are an individual acting on behalf of a company or other entity, you represent that you have the authority to bind that entity and accept this Agreement on its behalf. If you do not have that authority or do not accept the Agreement, then you should not click to accept and AdBreakmedia does not authorize you or the entity to access or use our Services. (References to “you” mean the person or entity accepting the User Terms Of Service; references to “we” or AdBreakmedia” mean AdBreakmedia, PVT LTD., including our affiliates.)

AdBreakMedia User Services

These User Terms Of Service cover the Services that AdBreakmedia offers directly to end users, including customer support for issues related to advertising offers powered by AdBreakmedia.

Users of our legacy apps, such as TapDefense, TapOut, or Coloroid, and our legacy app-discovery and currency-management services (MyAdBreakmedia) should be aware that we are no longer maintaining or updating these apps and services; you may continue to use them at your own risk, subject to the applicable terms of use.

Users of third-party apps encountering issues not related to AdBreakmedia-powered advertising offers should contact the app publisher directly; we cannot assist you with those support questions.

General Requirements

By using our Services, you agree to adhere to the following guidelines. Please use our Services as provided by us, in accordance with these User Terms of Service, any additional instructions we provide, and the relevant laws and regulations. We retain the right to add, remove, or modify our Services at any time.

AdBreakmedia does not knowingly provide Services to children, which refers to users under the age of 13 or the minimum age for online consent as per the applicable laws in your jurisdiction. If you are below the minimum age requirement, please refrain from using our Services or sharing any personal information with us. If you suspect that we have obtained information from or about a child, please contact us at [e-mail]. In the event that we discover we have collected personal information from a child without verified parental consent, we will delete such information.

Occasionally, the reward offers you receive while using our Services may have actual monetary value in your place of residence. If you receive any taxable compensation through our Services, it is your sole responsibility to fulfill any resulting tax obligations or similar requirements.

Engaging in fraudulent, abusive, or illegal activities in connection with our Services is strictly prohibited. This includes manipulating device IDs, misrepresenting offer eligibility (including deceptive geolocation manipulations), interfering with our services or systems (such as through bots, crawling, or spamming), or attempting to decompile or reverse engineer our code (except as allowed by law).

Our Services are provided solely for your personal benefit, and you may not utilize them for commercial purposes or financial gain. Selling or renting our Services to third parties or exploiting them for the economic benefit of others is strictly prohibited.

We offer our Services as part of a virtuous circle that allows users to be rewarded for their time and attention, publishers to earn money through their apps, and advertisers to connect with potential customers interested in their products and services. If we determine that your behavior is abusive or disruptive to our ecosystem, we reserve the right to take appropriate action against you, including suspension or permanent ban.

Customer Support

AdBreakmedia offers customer support to end users for issues related to in-app advertising offers. To make a support request, contact us by clicking the in-app link. We cannot accept requests submitted through other channels, such as email or telephone.

1. Initial Request – Timing Requirements.

   Please allow up to 48 hours for rewards from completed advertising offers to appear in your account. We kindly request that you refrain from submitting a support request before this time frame has elapsed. Requests filed prematurely cannot be processed. It is advisable to wait and observe if the issue persists after the initial 48-hour window. To check the status of pending rewards, please open the app where you viewed the offer, access the AdBreakmedia advertising offerwall within the app, and select "Reward Status" from the menu (usually located in the top left corner). For customer support requests related to in-app advertising offers, please ensure that they are made within 14 days of your initial interaction with the offer. Requests submitted beyond the 14-day window cannot be processed.

2. Timing Expectations for Response and Resolution.

   Resolving support requests can vary in complexity and may involve multiple rounds of investigation with various parties, including the user, advertiser, publisher of the app, and our internal technical team. The time required to resolve a support request depends on several factors, such as the complexity of the issue, responsiveness of the advertiser and publisher, workload of our customer support team, user cooperation, and other relevant factors. While we cannot guarantee a specific timeframe for resolution, we make every effort to respond to your initial request within 24 hours of receiving it. In some cases, we may require your assistance, such as providing screenshots or additional information. If you fail to provide the requested information within the specified timeframe, we may consider closing your support request without further action. We strive to work together with you to address your concerns effectively and efficiently.

3. Behavior Expectations.

   We recognize that encountering unexpected issues or experiencing delays can be frustrating. However, we kindly request that you refrain from directing your frustration towards our support team. We have a zero-tolerance policy towards abusive language or actions. Engaging in profanity or any form of abusive behavior may result in immediate closure of your support request, as well as the suspension or permanent termination of your AdBreakmedia privileges. In addition, we reserve the right to pursue any other appropriate legal or equitable remedies available to us. We appreciate your understanding and cooperation in maintaining a respectful and constructive environment.

4. What Data Is Involved.

   When you submit a customer support request, we collect and securely store certain device identifiers associated with the device involved in your request. This includes the advertising identifier, such as IDFA for iOS devices or Android Advertising ID for Android devices. Additionally, we collect your email address, IP address, and your name if provided. We utilize this information to effectively address your request and take measures to prevent fraudulent activities. In certain cases where resolving your request requires collaboration with the advertiser or publisher involved, we may share relevant support request information with them. This may include the device identifiers and your email address, as necessary for researching and responding to your inquiry. It's important to note that in rare instances where telephone contact is necessary, we will only use your telephone number for the purpose of returning your call. To enhance our services, identify trends, address issues, prevent fraud, and continuously improve, we aggregate and analyze information related to customer support requests. This analysis includes device identifiers, IP addresses, and other relevant data. Rest assured, we uphold strict security measures to safeguard your information throughout this process. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. For more detailed information on how we handle your data, please refer to our privacy policy. For more information about how AdBreakMedia uses data, including to target and optimize advertising, please refer to our privacy policy.